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Refund Policy

Effective Data: July 10, 2025

This Refund & Return Policy explains how refunds, returns, exchanges, cancellations, and credits work at Simplify Technology ("Simplify Technology," "we," "us," or "our"). It is designed to be clear and fair while protecting clients and our technicians. This Policy works alongside our Terms & Conditions and Privacy Policy.

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1. Quick Summary

  • Services: Fees are non‑refundable once performed. If something isn’t right, contact us within 7 days—we’ll troubleshoot and may offer a courtesy follow‑up or reduced‑rate rework at our discretion.

  • Appointments: Cancel or reschedule ≥24 hours before your start time for a full refund of any prepaid fees. <24 hours may incur a cancellation fee up to one (1) hour at the booked rate or forfeiture of the deposit.

  • Hardware/Physical Items: Return unused items in original packaging within 14 days of delivery for a refund (less shipping and any restocking fee if applicable). Defective/DOA items will be repaired, replaced, or refunded per the manufacturer’s policy.

  • Digital goods & licenses, special orders, gift cards: Final sale and non‑refundable once delivered/activated or ordered from the supplier.

 

2. Services (On‑Site & Remote)

Non‑refundable once rendered. Time spent diagnosing, attempting fixes, or performing approved work is billable even if a complete resolution is not possible due to system limitations, pre‑existing issues, third‑party outages, or user decisions (see Terms: No Guarantees; Risk of Data Loss & Downtime).

Satisfaction window (7 days). If a service outcome degrades or a related symptom reappears within 7 days, contact us. We will assess whether it is the same issue and may:

  • provide guidance or a brief remote check at no charge; or

  • schedule a discounted follow‑up; or

  • if we determine our work caused the fault, correct it at no additional labor charge.

Projects & deposits. For larger projects with deposits or pre‑purchased materials, deposits may be non‑refundable once parts are ordered or scheduling resources are allocated. Unused prepaid labor can be credited to future work for 12 months unless stated otherwise.

 

3. Appointments: Cancellations & No‑Shows

  • 24+ hours’ notice: Full refund of any prepaid service fees or deposit, or you may reschedule without penalty.

  • <24 hours’ notice or missed appointment: A cancellation/no‑show fee up to one (1) hour at the applicable rate may be kept or charged. If travel has begun, travel costs may also be due.

  • Late arrivals: We’ll do our best to accommodate within the booked window; time beyond the window may require rebooking.

 

4. Hardware & Physical Items (If Applicable)

Eligibility. To be eligible for a return, the item must be unused, in the same condition received, and in original packaging with all accessories and proof of purchase.

Return window. Notify us within 14 days of delivery to request a Return Merchandise Authorization (RMA). Items returned without an RMA may be refused.

Restocking. A restocking fee up to 15% may apply for opened but non‑defective items to cover supplier fees and quality checks.

Shipping. Unless the item is confirmed defective or we made an error, return shipping is the customer’s responsibility. We recommend insured, trackable shipping. Original shipping charges are non‑refundable.

Defective/DOA items. If an item is defective on arrival or fails within the manufacturer’s DOA window, we will help facilitate a repair, replacement, or refund per the manufacturer’s warranty terms. In many cases, a direct manufacturer warranty claim is the fastest route.

Non‑returnable items. For security and licensing reasons, we cannot accept returns for:

  • Opened software, activated licenses, or subscriptions

  • Antivirus/backup subscriptions once provisioned

  • Special‑order or custom‑configured hardware

  • Gift cards, service credits, or downloadable/digital goods

  • Used cables, accessories with wear, or items missing serial numbers/labels

 

5. Digital Goods, Software & Subscriptions

Once a license key, download link, or subscription has been issued or activated, the sale is final. Subscription renewals can be canceled for the next term according to the plan’s notice requirements, but past charges are not refundable.

 

6. How to Request a Refund, Return, or Exchange

  1. Email: info@simplify-technology.com with subject Refund/Return Request — [Order/Invoice #].

  2. Include: your full name, contact info, order/invoice number, item or service details, and a brief description of the issue. For product returns, attach photos showing condition/defect and serial numbers.

  3. We will reply within 2 business days with next steps, an RMA (if applicable), and the return address or packaging instructions.

Processing times. Once we receive and inspect your return, or once we approve a service‑related credit, we’ll notify you of approval or denial. If approved, refunds are initiated within 5–10 business days to the original payment method (card issuers/banks may take additional time). If a refund to the original method is not possible, we may issue a check or store credit at our discretion.

 

7. Price Adjustments & Promotions

We do not offer retroactive price adjustments on completed purchases. Coupons or promotional pricing apply only at the time of purchase and cannot be applied to previous orders.

 

8. Gift Cards, Pre‑Paid Hours & Service Credits

  • Gift cards/service credits have no cash value, are non‑refundable, and are non‑transferable unless required by law.

  • Pre‑paid hours/retainers are usable for 12 months from purchase unless otherwise noted. Unused time expires and is not refundable, but we may extend as a courtesy at our discretion.

 

9.  Chargebacks & Disputes

If something’s wrong, please contact us first—we’ll work to make it right. Filing a chargeback before we can investigate may delay resolution. Unauthorized or unfounded chargebacks may result in account suspension and recovery of related fees. Disputes are handled per our Terms & Conditions.

 

10. Your Legal Rights

Nothing in this Policy limits any non‑waivable rights you may have under applicable law. Where manufacturer or supplier policies provide greater protection, we will follow those terms.

 

11. Updates to This Policy

We may update this Policy from time to time. Changes take effect when posted on our website with the updated “Last updated” date. Your continued use of our Services after changes become effective constitutes acceptance.

 

12. Contact Us

Questions or requests? We’re here to help.

Simplify Technology
Email: info@simplify-technology.com
Phone: 318‑600‑5707
Service area: Monroe / West Monroe, Louisiana and surrounding areas

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